Depending on the platform there are certain files and folders that are
necessary. Please ensure you do not delete these files as you will have
to contact your support representative for these to be re-setup. These
files are responsible for certain features of your chosen platform.
Windows
2000 with Frontpage & ASP.Net
- ASP.Net : - A folder called, 'aspnet_client'. This folder is
responsible for for running ASP.Net content and must not be
deleted
- Frontpage Extensions : - Frontpage will create numerous folders
upon installation. These folders
will start with an underscore. If you delete these via FTP you
will corrupt your extensions. We recommend if you plan to use
Frontpage that you do not use FTP at all
Linux
- Linux creates 3 directories automatically upon a user being
created. These are bin,cgi-bin & lib and places various
files in the root directory. Deletion of these files
particularly the bin folder will disable the ability to obtain
directory listings via FTP.
How
long does it take for my domain to become active?
For your domain to be accessible through a browser it can take from 24
to 72 hours. When a domain is registered or transferred InterNIC must
announce that your site has been registered and its location. This
replication can take varying amounts of time as ISP's around the world
must update there records to reflect its new location. During this time
you can still upload to your site via FTP only. Prior to your domain
working, within your FTP client, use the IP address as the host name and
the user and password are as specified in your welcome email. If you
wish to view your domain before it is active, you can by typing in your
browser http://IP_ADDRESS/domaincom/ substituting your details
for those in italics.
How
do I know when my domain is active?
To test whether your domain has been activated or transferred properly
go the MSDOS prompt if you are on a Windows platform and type: ping yourdomain.com
substituting your details for those in italic
If you are on another platform use an equivalent Packet Internet Groper
(PING) utility and ping your domain. If the IP address returned is the
same as the IP address specified in the welcome email your domain is
active on our servers.
My
Domain is resolving but is still not working or I am receiving 403
forbidden errors
If your domain is resolving to the correct IP and is still not
working when you access it via your browser please ensure that you have
uploaded a default page for the webserver to execute when your domain is
accessed. If you do not have a default page you will receive an error
message stating that access is denied.
Below is a list of default pages that are supported by our servers.
If you are on UNIX platform please ensure that all filenames are
lowercase as UNIX is a case sensitive Operating System. The default
document must be uploaded to the root directory of your domain and not
be placed in a subfolder for it to automatically open when http://www.yourdomain.com
is entered into the browser
| |
 |
 |
| |
Unix |
Windows 200 |
|
index.html
|
Yes |
Yes |
| index.htm |
Yes |
Yes |
| index.shtml |
Yes |
Yes |
| index.shtm |
Yes |
No |
| index.asp |
No |
Yes |
| index.php |
Yes |
Yes |
| index.cgi |
Yes |
Yes |
| default.htm |
Yes |
Yes |
| default.html |
Yes |
Yes |
If you have uploaded a default document and your domain is resolving
to the correct IP address (see welcome email for this) and it is still
not working you will need to contact support
Why
is my page blank and I have uploaded files?
Is your page blank when you type http://www.yourdomain.com or shows a
403 error and you have uploaded a default document?
If your domain is resolving (see above to test ) and it has
previously been working it can be due to either you have uploaded a
blank default document, or you account has been disabled by us for
particular reason (such as spam) or overdue payments.
